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Have you ever received annoying political endorsement calls on your cell phone? If you have and want to complain about these callers to get them to stop, chances are you’ll be unsuccessful. The reason is because these political calls are exempt from the National Do Not Call Registry (NDNCR). Therefore, under most circumstances you won’t really be able to file a compliant with the NDNCR, even if it is your cell phone that is being called.

Of course, you may think that since the political endorsement calls are being made to your cell phone number, which is considered private, and you are being charged for these calls, that you should have more authority and be able to file a compliant, just as you would if you were being hassled by a regular telemarketer. Unfortunately, if the political call is legitimate, you won’t be so lucky.

However, although you may not be able to complain to the NDNCR, there are other ways you can stop the annoying political endorsement calls. The first step is to politely tell the person calling you to place you on their organizations do not call list. If it is a pre-recorded message, on the other hand, here is what you can try:

1) Listen to the message and see if a number is provided that you can call. Call this number and either tell the person who answers to place you on their do not call list, or leave this message on the answering machine.

2) If you have Caller ID, do a reverse phone lookup to see if you can find out more information on the number.

3) If you continue receiving calls from the same number, don’t answer the call. If the call is going to your voice mail, quickly answer and hang up the phone to avoid a bigger charge.

4) Ask your phone provider to block the number from your phone

5) Turn your phone off whenever it is not necessary to have it on.

6) If the pre-recorded calls are very persistent, try making a complaint with the NDNCR and your phone company, as this could be a case of caller ID spoofing. Make a record of the number of calls you receive from the number, and write down the times and dates you received these calls to include in your complaint.

Finally, the best way to avoid receiving calls from telemarketers, charities, political endorsement calls, etc. is to never give out your cell phone number to anyone other than close friends or family members, and make sure your cell phone provider doesn’t sell your number to third parties.

Also, remember that you can find out who an annoying caller is here and see if other people have had any luck in stopping political endorsement calls to their cell phones.

Braden is a consumer advocate stud who hates telemarketers and annoying phone calls. He also loves to write and has written this bit for your enjoyment.

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A virtual receptionist is essentially an automatic answering machine which can independently handle calls coming to your corporate office. As an effective alternative to costly premise based phone systems, virtual receptionist systems are now becoming popular among small and medium business firms. These systems are offered by hosted PBX firms and are efficient options for businesses to handle their daily business needs.

Benefit from Value-added Features

The main advantage of having a virtual receptionist is that you need not employ a dedicated telephone operator. The system can automatically receive calls from your clients and intelligently redirect those calls to the telephones of the corresponding employees in your office.

All callers to your office phone will be greeted with pre-recorded welcome messages and other interactive menus. Most virtual receptionist systems have options for recording and playing messages such as corporate information, services and product details to callers. The system which can have its own toll free number also provides callers with options such as group dialing, dial-by-name and dial-by-extension facilities.

With the help of functions such as the dial-by-extension feature, your clients can be easily connected to the appropriate sections in your office. The system will be automatically switched to voicemail system if no person is available in a particular department of your office or if the call is coming during non-business hours. The system can also redirect the call to your employees’ personal or residential phone systems. So your employees never have to miss the calls of your valued clients. Thus management of your business from far-off locations is also possible with these systems.

Economic Option for Small and Medium Businesses

Most virtual receptionist systems are capable of handling multiple extensions and can be programmed to provide different instructions for callers, depending on the time of call. The virtual receptionist systems are affordable and also easy to configure, with minimal overhead charges and future maintenance costs involved. Thus the virtual receptionist systems, apart from providing 24×7 customer care service can also help improve the professionalism of your corporate business firm.

AccessDirect is a leading provider of Virtual PBX systems with virtual receptionist. Our live virtual receptionist system, that forms part of the hosted PBX system, can create a good impression for your business among potential clients.

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No call center is complete without a predictive dialer. They allow agents involved in sales or marketing to make enormous volumes of outbound calls with the assistance of computer technology.

Using a set of algorithms, the predictive dialer can predict the number of calls which will be answered and the availability of agents. It does this by discarding unanswered calls, engaged lines, answering machines and automated services.

The predictive dialer is a follow on from the hosted auto dialer, which automatically dialed numbers for agents. It can vary the volume of outbound calls according to the availability of agents.

Historically hardware based predictive dialers were favored because of their speed and simple architecture. They are more costly than soft predictive dialers because they comprise a whole package that includes dedicated PBX, lines, call center seats, phones or headsets and telephony boards that sense line activity and identify answering machines.

Soft predictive dialers are essentially software applications that provides the logic to intelligently drive a list of numbers to a dialer. They typically include a suite of open interfaces and APIs that support connections to any TDM or VoIP PBX.

Many predictive dialers now employ mixed hard and soft characteristics. Variations on these blends are commonly referred to as Smart or Progressive dialers. Typically they provide call centers with both automated and attendant-agent services. The call recipient first receives an automated message and is then asked if they want to speak to an agent to complete the transaction.

Hosted predictive dialers provide services via a third-parties. This option became increasingly viable as a consequence of VoIP technology achieving a level of maturity that matches or exceeds the quality of TDM technology. A hosted dialer can now be located wherever well educated call center agents can be recruited at competitive rates.

The major benefits associated with the use of predictive dialers include:

1) Dramatically increased productivity. Depending on the details of a specific campaign the volume of outbound calls can increase from 150% to over 400%.

2) Management’s ability to monitor and control call center agents is greatly enhanced resulting in improved call quality and compliance with policies.

3) Consistency of performance and communication across agents, even new recruits.

4) Permits management to monitor the progress of agents and ensure that they are following call centre policy. Supervisors are then free to train new agents.

Inevitably the technology will become even more sophisticated and powerful as the demand for call center solutions becomes increasingly accessible not only to large enterprises but also SMB’s and even SOHO operators.

Chris Green outlines the benefits of using predictive dialers and exciting new ways in which business phone systems are being used to update antiquated business models. For further articles on this subject visit his web site at http://www.business-phone-tools.com

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